Name supplied by the business owner
AquaGrow Solutions by MDM Solutions
AquaGrow Solutions by MDM Solutions is the owner-provided name, not independent verification of a legal entity. Obtain the actual contracting identity, mailing address, tax details where applicable and named complaints contact before payment. The mailing address and named complaints contact have not yet been supplied.
The important points first
- Proposed Farmer pilot: ₹0 for 30 days; no automatic paid conversion.
- Paid work: monthly, no automatic debit and no long lock-in.
- Your domain, social accounts and business records remain yours.
- Software and social/website packages are separate purchases.
Software prices & proposed limits
Prices are the existing advertised figures. The limits below are proposals, not automatically enforced quotas or confirmed availability. Include only demonstrated features in the quotation. Extra facilities, ponds, tanks or users need an agreed quote; no surprise upgrade. Hatchery batch allowance must be specified.
Farmer
₹0 · proposed 30-day pilot
Recommended scope: One pond · two named users · 30-day pilot
One pond, daily logging and basic insights; pilot access by request
Farm Pro
₹999 / month
Recommended scope: Up to five active ponds · three named users
Multi-pond records, dashboard, alerts and crop estimates
Farm Business
₹2,499 / month
Recommended scope: Up to 15 active ponds · five named users
Pro scope plus agreed exports, benchmarks and support
Hatchery
₹5,000+ / month
Recommended scope: One facility · up to ten active tanks · five named users; batches quoted
Batch/tank records, traceability, CRM and payment records
Existing monthly social packages
One business, Facebook + Instagram. Original counts are shared across both accounts. Another language version counts as another creative. Reels use your clips, with basic editing, up to 30 seconds. Software is not included.
What your written order must include
- Confirm the contracting name/address, service, tested features, users/ponds/tanks, language, dates, revisions and the final payable total including applicable taxes. Do not assume GST registration or an undisclosed tax rate.
- An enquiry or demo does not start paid access. Approve the quotation affirmatively and keep a copy. Custom development, imports, daily data entry, equipment and site visits need a separate accepted quote. Do not silently remove an advertised benefit.
Proposed free Farmer pilot
- Recommended: 30 calendar days from activation, one pond and two named users. Standard remote activation and one introduction up to 30 minutes are included at ₹0. No card, automatic charge or forced upgrade.
- Confirm availability and the actual start/expiry date first. Historical data entry, travel and custom work are excluded. At expiry, further entry needs an agreed extension or plan; agree a usable record-export process before activation. Free public guides, calculators and an appointed demo need no purchase.
Monthly payments, cancellation & refunds
- Recommended: invoice monthly in advance, without automatic debit or a minimum multi-month term. You can decline the next renewal before it begins; seven days’ notice helps but is not an extra-month penalty. Existing prepaid scope stays unchanged. Future price changes need at least 30 calendar days’ notice.
- Before work starts, recommend a full refund except lawful, actual irrecoverable third-party costs specifically approved in advance. After starting, itemise completed work and unused prepaid work for a fair proportionate refund. No blanket “no refunds” rule or retrospective invented charges.
- For defective or undelivered agreed work, offer correction, catch-up or an appropriate refund/remedy without requiring another purchase. Recommended target: initiate an accepted refund within seven business days, or sooner when required. Provider settlement may take longer. Mandatory rights remain unaffected.
Website, domain ownership & handover
- Growth includes an initial website up to three pages; Premium up to five. One standard available .com/.in domain is included for year one, registered for your business. Premium-priced domains are excluded. Domain renewal from year two is separately approved at the provider’s current rate. Hosting/SSL are included while the eligible package is active.
- Proposed first website draft: within 15 business days after payment and complete inputs, with two consolidated revision rounds. It is not a new website each month. A small update batch up to 30 minutes per active month is recommended. Extra pages, an online store, portal, mobile app or redesign need a quote.
- You keep domain/account control. Paid final assets and agreed website code/content are handed over subject to third-party licences; editable design files require agreement. Recommended: normal handover within seven business days and 30 calendar days of migration hosting after cancellation. No hidden build/exit/domain-release fee or compulsory three-month prepayment. Registrar locks can affect transfer; confirm the actual migration process first.
Support is not an emergency service
- Proposed hours: Monday–Saturday, 10 a.m.–6 p.m. IST, excluding notified holidays; aim for an initial reply within one business day. Confirm staffing and hours in your order. A first reply is not a guaranteed fix time.
- Standard plans do not promise 24/7 support, uptime certification, continuous pond monitoring or emergency technicians. Internet/hosting/platform failures can affect access. AquaGrow remains responsible for reasonable care in its own agreed work. For shrimp distress or deaths, contact a qualified local technician promptly.
Your records, privacy & leaving
- You own your records and authorise staff access. Check entries, units and calculations; estimates depend on your inputs. Do not assume a reading is automatically measured, an offline entry is synchronised or an alert guarantees a warning. Confirm the specific delivered behaviour.
- Recommended exit arrangement: 30 calendar days after access ends to request one usable record copy without an exit fee; target delivery within seven business days after authority/scope checks. This needs a tested assisted or self-service process before it is included in your order.
- No fixed deletion/backup-retention deadline is promised here. Confirm actual providers, permissions, export format, retention exceptions, security logs and deletion/backup procedures in the privacy notice and order. Do not assume all data disappears after cancellation. Private records must not become public examples or AI training material without an appropriate separate agreement and lawful basis. Public calculator inputs stay in your browser; the enquiry form is separate.
Health guides, business estimates & QR records
- Guides are general education, not a diagnosis or prescription. Planning tools are not site design, legal approval, a bank project report or funding approval. There is no guaranteed survival, harvest, profit or return on investment. Independent health/native-language review remains pending.
- A batch QR page shows hatchery-reported records, not an independent laboratory result, seed-quality/SPF certificate or future health guarantee. AquaGrow’s digital services do not include seed supply or replace qualified health, finance, engineering or legal advice.
Complaints & fair remedies
- Use hello@aquagrowsolutions.com or +91 78424 23715. Recommended complaint process: give a reference/copy, acknowledge within 48 calendar hours and work toward redress within one month, observing applicable legal requirements. The actual designated person must be named before the formal agreement is finalised.
- Do not use an unreviewed liability cap, blanket refund exclusion or forced private arbitration. Indian law and the legally competent forum apply, subject to mandatory protections. The draft does not certify legal compliance or decide whether every consumer/e-commerce rule applies to this business.
Changes, language & your existing agreement
- Keep a dated copy of the terms accepted with your order. Material changes are prospective, with at least 30 calendar days’ notice for future renewals and a choice not to renew. Do not retrospectively remove prepaid deliverables.
- Explain the scope in your supported preferred language. Resolve differences between language versions before agreement. Automated translation checks are not independent language or legal approval. Existing agreements are not replaced merely by reading this proposal.
Before you pay, get these in writing
- Verified contracting identity, mailing address, complaints contact and invoice details.
- Demonstrated features, agreed limits, delivery dates, support hours and total payable amount.
- Approval/revision process, cancellation, refund calculation and domain/website ownership.
- A usable record export and handover process, plus actual retention/deletion information.